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The Freedom Window Reviews

  • Comment: I first contacted Freedom Windows on 11/01/2024, and initially spoke with the owner, Ryan. By the end of that day I had exchanged email with Ryan, and Jason (General Manager) that included photos of the six windows I wished to have replaced. On 11/11/2024, Jason came to my home, provided an estimate, we signed a contract which included the number of days the work would take (once started) and I made a 50% advance payment. The next day, on 11/12/2024, Jason returned with Brian (Project Manager) who took exact measurements of each window and discussed with me his plans for installation. On 12/09/2024, I received a phone call from Jason that the custom made windows had arrived and we scheduled the installation for the following day. On 12/10/2024, Brian and Josh (Installer) showed up first thing in the morning, and despite very cold temperatures and a "wintery mix," completed the installation before 12:30 PM. From the interior the windows were a perfect match to the trim that had surrounded the leaky windows they had just removed. The exterior was outlined with a custom fitted casing that we watched Brian and Josh create for each window. LOTS of credit to Brian and Josh who never even mentioned the weather, and finished in record time. We were billed less than the original estimate because scaffolding was not ultimately needed, and that cost was removed from our final invoice. We initially had representatives from three window companies provide estimates. One company was disqualified from consideration because they would not guarantee the length of time in would take once work began (leaving me with a some kind of temporary fix until they could complete the work, IF there would have been a "problem"). Another company was over twice the cost of Freedom Windows' estimate. We choose Freedom Windows because of their responsiveness, willingness to address very specific issues we had and their very competitive pricing. Additionally, our windows came with a LIFETIME, TRANSFERABLE warranty so when we sell our home we can pass the warranty along to the new owners. From our first contact with Ryan (the owner) on November 1st, to the when Brian and Josh drove away after completing the installation on December 10th, it was 40 days. I really don't know if anything could have been better, easier...and at the best price of the three companies we received estimates from. Thank you, Ryan, Jason, Brian and Josh! Well done!
  • Overall Rating