The Freedom Window Reviews

• Reviewed By: Penelope R.
• Location:
• November 30th, 2019
• This review was copy/pasted from:
  
• Original Review Link: https://g.co/kgs/AgqKvR

• Comment: I had 10 windows and 3 doors replaced by Freedom Windows. I placed the order in December 2018 and the work was completed in late March 2019, except for several issues and changes I requested.
  
  The positive aspects of working with Freedom Windows were: a low pressure, high information sales approach, reasonable prices, high R rating on the windows (4.2), installers who worked hard and kept on task and listened and attended to my requests and questions.
  
  It seems inevitable that problems occur that can be due to weather, illness, miscommunications, and unexpected equipment issues. Delays seem to plague project work. It is frustrating and if everyone keeps the attitude that “IT HAPPENS”, it’s possible to get through it.
  
  I appreciate the immediate acceptance of my concerns and readiness to discuss possible remedies from Ryan, Dustin, Mike, and Neil. Everyone kept working until I was satisfied with the result. I’m very pleased with the quality of the products and workmanship.
  
  Some things that may help others in the decision stage which I learned as the project unfolded were: (1) A door window has a range of visibility from the outside, and it isn’ apparent that a low level of opaqueness does not show up in the design pictures. I wanted a high level of opaqueness and ended having 50% visibility door windows replaced. (2) For all the windows, the new ones were thicker than the old ones; hence a reduction of inside window sill depth. (3) If the sides of window openings are scratched in the process of removing and replacing windows, the company does not repair them. (4) New door facings are provided but not stained or painted. I stained them so they were stained before being installed. And, some of the new door facings were narrower than the old ones, thus leaving unfinished strips of wall which the company does not repair.
  
  Some of these things may have been explained prior to commencing work, but I did not catch them. It’s a complicated process. In the end, all issues were explained and dealt with to my satisfaction. My new doors and windows operate smoothly, resist water, heat and cold, and have improved the look and value of my home.
• Overall Rating